Frequently Asked Questions
Our team is always here to help you!
Answers to common shopping questions
Orders and Shipping
Delivery time depends on your location and the delivery method chosen when ordering. Usually, orders are shipped within [number of business days] after order confirmation. Please see our delivery page for more accurate estimates.
To create an account on Artpassion.fr, click on “My account” at the top right of the home page. You can then choose the “Create an account” option and fill out the registration form with your personal information.
To change your delivery address, log in to your account on Artpassion.fr. Go to the “My Account” section and select “Addresses”. You can then add, modify or delete delivery addresses.
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. You can also log in to your account on Artpassion.fr to follow the status of your order in real time.
For security reasons, we do not store credit card information on our site. All transactions are processed securely by our payment processors in accordance with industry standards.
Sales tax is calculated based on your location and applicable tax laws. The sales tax amount will be displayed during the checkout process.
We ship to most countries worldwide. During the ordering process, you will be able to select your delivery country from the drop-down list of shipping options.
Depending on item availability and your location, your items may be shipped in separate packages. However, we do our best to combine items into one package whenever possible.
If you need to exchange an item
Returns and Exchanges
We offer a 15 day return policy from receipt of your order. Please see our returns policy page for detailed instructions on how to initiate a return.
We apologize for this error. Please contact us immediately with your order number and details of the incorrect item you received. We will take the necessary measures to correct this situation quickly.
If your order is damaged upon delivery, please contact us as soon as possible with photos of the damage and your order number. We will arrange a replacement or refund depending on your preference.
Shipping instructions for authorized returns will be included in the return authorization email you receive from us. Please follow these instructions to return your item securely.
For assistance or answers to your questions, please contact us via our contact form on the website or email our customer support team at [email address].
If you have entered an incorrect shipping address, please contact us immediately with the correction. We will do our best to update the address before shipping.
If you need to change or cancel an order after submitting it, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may ship quickly after submission.
Yes, we often offer pre-orders for items that are out of stock. Please check the product page to see if this option is available and for information on the expected delivery date.